Refunds & Returns
We hope you will love your new piece of jewelry. With regret, returns are not available as each item is individually made to order. However, if you deem the item to be faulty on arrival, you must report this fault by sending an image of the piece to firstname.lastname@example.org within 14 days of receiving the item.
If your item shows a fault after this time-period, please contact us with a full description and imagery of the fault. We reserve the right to refuse to process the return of any items which we do not deem to be faulty.
Bespoke orders cannot be cancelled or changed once the deposit has been paid. You will not be refunded if you choose to cancel your order once it has been confirmed and production has started.
If your item does not fit, please contact us for a re-sizing service. Due to each item being made to your order, shipping and labour will be charged at cost for this service. To avoid this we recommend you have your finger or wrist professionally sized, either at our atelier or at a jewelers local to you. This is usually a free service.